Refund & Replacement Policies
If you received an item that is damaged, faulty, or in the wrong color of the placed order we will happily replace the item at no additional cost to you. You will need your receipt/proof of purchase.
Please contact us within 74 hours after receiving your order.
Measurements are provided on each product’s description to help you get a more accurate fit. We do not bear responsibility due to NON-RECEIPT or REFUSAL because the item that does not fit you.
We do not accept returns or refunds if customer changes their mind after receiving their order(s).
Note: Celestialjewerly will not be held liable to any misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mistakes from happening.
To start a return, you can contact us at firstname.lastname@example.org If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com